Shipping policy

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

During peak periods, promotions, or public holidays, processing times may be slightly delayed.

Delivery Timeframes

Delivery within the Melbourne metropolitan area typically takes 3–10 business days

Shipping Costs

Shipping costs are calculated at checkout based on the delivery location, item size, and order quantity.

Some large or bulky furniture items and stairs/elevators may incur additional shipping fees.

If you are in rural Victoria, please contact sales@casaoutletfurniture.com.au for shipping quote and delivery timeframe.

Furniture Delivery Information

Casa Outlet Furniture partners with trusted third-party delivery providers to safely deliver your furniture across Victoria.

Your order will be delivered to the delivery address provided during checkout, or to any updated address confirmed with our Customer Care team before your order has been dispatched.

At this stage, Casa Outlet Furniture delivers within Victoria only.

Large furniture items are generally delivered to the ground floor or front entrance only, unless an alternative delivery service has been arranged prior to dispatch.

Before placing your order, please ensure that:

  • Someone is available to receive and sign for the delivery.
  • Your delivery address is accessible for our delivery partners.
  • Doorways, hallways, staircases, lifts and other access points are suitable for the dimensions of the furniture you have ordered.

Unfortunately, we cannot accept responsibility for products that cannot be delivered into your property because they do not fit through doorways, hallways, staircases, lifts or other access points. Any additional delivery or return charges incurred in these circumstances may be the responsibility of the customer.

We are unable to deliver to PO Boxes or Parcel Lockers. A valid residential or business street address must be provided at checkout.

If no one is available to accept the delivery, our delivery partner may leave a calling card or contact you to arrange a redelivery. Additional delivery charges may apply where a redelivery is required.

We reserve the right to decline deliveries to locations that are considered unsafe, inaccessible, or outside the service areas of our delivery partners. Where possible, you may choose to arrange your own freight or courier service. In these circumstances, responsibility for the goods passes to you once your nominated carrier has collected the order from us, and you will be responsible for any loss or damage during transit.

Delivery Options

We offer two delivery options within the Melbourne metropolitan area.

Standard Delivery

  • Ground floor/front door delivery only.
  • Assembly, stairs, elevator or difficult building access, and packaging removal are not included, but can be added for an additional fee.

Luxe Delivery

  • Includes delivery, unpacking, packaging removal, and assembly of products that require assembly.
  • Additional charges may apply for stairs, elevator or difficult building access.

Split Deliveries

Orders containing multiple items may arrive separately depending on stock availability and warehouse locations.

You may receive multiple tracking numbers for your order.

Tracking Information

Once your order has been dispatched, tracking information will be emailed to you.

Please allow up to 24 hours for tracking updates to appear.

Delivery Delays

While we do our best to ensure timely delivery, delays may occasionally occur due to but not limited to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • High shipping volumes

We appreciate your patience and understanding.

Damaged or Missing Items

Please inspect your order upon delivery.

If your item arrives damaged, faulty, or incomplete, please contact us within 48 hours of delivery at support@casaoutletfurniture.com.au

Please include:

  • Your order/invoice number
  • Photos of the item and packaging
  • A brief description of the issue

Change of Delivery Address

If you need to update your delivery address, please contact us as soon as possible before dispatch.

Once an order has been shipped, address changes may not be possible.

Warehouse Collection

Warehouse collection is available for selected orders by prior arrangement.

Customers collecting their order must arrive in a vehicle that is suitable for the size and weight of the furniture being collected. Casa Outlet Furniture reserves the right to refuse collection if we reasonably believe the vehicle is unsuitable or that loading the goods may create a safety risk or increase the likelihood of damage.

Customers are responsible for bringing their own tie-down straps, ropes, protective blankets or other materials required to safely secure and transport their purchase.

Our team will bring your order to your vehicle or trailer for collection; however, we do not load furniture into customer vehicles or trailers. Customers are responsible for loading and securing their purchases safely.

Many furniture items, particularly lounges, sofas and larger pieces, are heavy and bulky. We recommend bringing one or more people to assist with loading your order.

Once goods have been collected, the customer assumes responsibility for the safe transport and security of the items.

Contact Us

For any shipping-related enquiries, please contact: support@casaoutletfurniture.com.au