Refund policy

At Casa Outlet Furniture, we want you to love your purchase. If you are not completely satisfied, we’re here to help.

Change of Mind Returns

Unfortunately, we do not offer refunds based on change of mind.

Damaged or Faulty Items

If you believe your product has a manufacturing defect, please contact support@casaoutletfurniture.com.au as soon as possible or fill out our form here

To help us assess your claim, please provide:

• Your order/invoice number
• A description of the issue
• Clear photographs of the product and the affected area
• Any additional information that may assist our assessment

We may request further information or arrange an inspection where required.

Please stop using the product until it has been assessed and/or collected by our team.

Where possible, please retain the original packaging, as it will help protect the product during collection and return. Our team will contact you to arrange collection of the product.

 

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method within 5–10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@casaoutletfurniture.com.au