Privacy policy
Privacy Policy
Last Updated: 21 July 2026
1. Introduction
Casa Outlet Furniture Pty Ltd ("Casa Outlet Furniture", "we", "our", or "us") values your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, hold, use, disclose, store and otherwise manage personal information when you interact with our business, including when you:
- visit our website;
- browse our products;
- create an account;
- make a purchase;
- arrange delivery or assembly services;
- contact our customer service team;
- submit reviews or feedback;
- subscribe to marketing communications; or
- otherwise engage with us.
Our goal is to provide a secure and transparent shopping experience while respecting your privacy throughout every stage of your relationship with Casa Outlet Furniture.
This Privacy Policy applies to all personal information collected through our website, customer service channels, email communications, social media pages and any other services operated by Casa Outlet Furniture.
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2. Our Commitment to Privacy
We understand that your personal information is important.
We are committed to handling personal information responsibly and taking reasonable steps to ensure it is:
- collected fairly and lawfully;
- used only for legitimate business purposes;
- kept accurate and up to date where reasonably practicable;
- protected against unauthorised access, misuse, loss or disclosure; and
- managed in accordance with applicable Australian privacy laws.
Where applicable, our privacy practices are guided by the Australian Privacy Principles contained within the Privacy Act 1988 (Cth).
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3. Scope of this Privacy Policy
This Privacy Policy applies whenever you interact with Casa Outlet Furniture, including through:
- our online store;
- our website;
- customer support communications;
- telephone enquiries;
- email correspondence;
- social media interactions;
- warranty claims;
- product returns;
- promotional activities;
- competitions or giveaways; and
- any other products or services we provide.
This Privacy Policy should be read together with our Terms and Conditions, Shipping Policy, Returns & Refund Policy, Warranty Policy and any other policies published on our website.
If there is any inconsistency between this Privacy Policy and another policy regarding the handling of personal information, this Privacy Policy will prevail to the extent of that inconsistency.
4. Definitions
Throughout this Privacy Policy:
Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in a material form or otherwise.
Examples include your name, address, email address, telephone number and other information that can reasonably identify you.
Personal information does not include information that has been anonymised or de-identified so that an individual can no longer reasonably be identified.
Sensitive Information has the meaning given under the Privacy Act 1988 (Cth). Casa Outlet Furniture does not intentionally collect sensitive information unless it is reasonably necessary for a lawful purpose and you have provided it voluntarily or where otherwise authorised by law.
Services means our website, online store, customer accounts, ordering systems, customer support, marketing communications and any products or services provided by Casa Outlet Furniture.
Website means any website or online platform operated by or on behalf of Casa Outlet Furniture.
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5. Who We Are
Casa Outlet Furniture Pty Ltd is an Australian online retailer specialising in furniture and home furnishings.
Our website is powered by Shopify, which provides the ecommerce platform that enables customers to browse products, place orders and securely complete purchases.
To support our business operations, we also use various technology providers, logistics partners and business systems to assist with order management, customer service, payment processing, deliveries and related business functions.
Further information about these providers and how they may process personal information is explained later in this Privacy Policy.
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6. Your Acceptance of this Privacy Policy
By accessing our website, creating an account, placing an order or otherwise interacting with Casa Outlet Furniture, you acknowledge that you have had the opportunity to read this Privacy Policy and understand how we manage your personal information.
If you do not agree with this Privacy Policy, you should discontinue use of our website and services.
Where required by law, we will seek your consent before collecting or using personal information for particular purposes.
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7. Changes to this Privacy Policy
Technology, legislation and business practices continue to evolve.
From time to time, we may update this Privacy Policy to reflect:
- changes to our business operations;
- new products or services;
- improvements to our website;
- changes to technology providers;
- developments in privacy law; or
- other operational, legal or regulatory requirements.
The most current version will always be available on our website together with the date it was last updated.
Where required by law, we will notify customers of material changes in an appropriate manner.
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8. Personal Information We Collect
The personal information we collect depends on how you interact with Casa Outlet Furniture and the services you use.
We only collect personal information that is reasonably necessary to operate our business, provide our products and services, fulfil our legal obligations, and improve the experience we provide to our customers.
The types of personal information we may collect include the following.
Identity and Contact Information
When you make an enquiry, create an account or place an order, we may collect information including:
- your full name;
- delivery address;
- billing address;
- email address;
- telephone or mobile number;
- company name (where applicable); and
- any additional contact information you voluntarily provide.
Customer Account Information
If you choose to create an account with us, we may collect and store information relating to your account, including:
- account login details;
- encrypted password credentials (where applicable);
- saved addresses;
- communication preferences;
- order history;
- wishlist items;
- shopping preferences; and
- other account settings you choose to save.
You are responsible for maintaining the confidentiality of your account credentials and notifying us if you believe your account has been accessed without your authorisation.
Order and Transaction Information
When you purchase products from us, we may collect information relating to your transaction, including:
- products viewed;
- products added to your cart;
- wishlist items;
- completed purchases;
- cancelled orders;
- returned products;
- exchanges;
- warranty claims;
- invoices;
- delivery selections;
- assembly service requests;
- rubbish removal requests (where offered);
- transaction history; and
- records relating to customer support associated with your order.
This information helps us manage your purchases, provide customer support and continually improve our services.
Payment Information
When you make a purchase, payment information is processed securely through our authorised payment providers.
Depending on the payment method selected, this may include:
- payment confirmation;
- payment status;
- transaction reference numbers;
- partial payment information provided by the payment provider; and
- fraud prevention information.
Casa Outlet Furniture does not store your full credit card or debit card details on our own systems.
Payment providers manage payment information in accordance with their own privacy and security practices.
Delivery Information
To arrange delivery of your furniture, we may collect information such as:
- delivery address;
- recipient details;
- contact telephone number;
- preferred delivery dates;
- delivery access instructions;
- apartment or building access requirements;
- stair or lift access information;
- authority to leave instructions (where applicable); and
- any additional information you provide to help complete your delivery safely and efficiently.
Where assembly or additional delivery services are requested, we may collect information necessary to provide those services.
Communications
Whenever you communicate with Casa Outlet Furniture, we may retain records of those communications.
This may include:
- emails;
- online contact forms;
- customer support requests;
- warranty enquiries;
- live chat conversations (where available);
- social media messages;
- product enquiries;
- complaints;
- compliments;
- feedback; and
- other correspondence.
These records help us respond to enquiries, improve customer service and maintain accurate business records.
Product Reviews and Feedback
If you choose to submit a product review, testimonial or other feedback, we may collect:
- your name or first name (depending on how reviews are displayed);
- review content;
- product ratings;
- photographs you choose to upload; and
- the date your review was submitted.
Reviews submitted to our website may be publicly displayed.
Please avoid including personal information that you do not wish to be publicly visible.
Marketing Information
Where you subscribe to receive marketing communications, we may collect information including:
- your email address;
- communication preferences;
- products you have viewed;
- products you have purchased;
- abandoned shopping carts;
- newsletter engagement;
- promotional campaign interactions; and
- marketing consent preferences.
You may unsubscribe from marketing communications at any time.
Website Usage Information
When you browse our website, certain information may be collected automatically to help us understand how visitors use our website.
This may include:
- IP address;
- browser type;
- browser version;
- operating system;
- device type;
- approximate geographic location;
- referring website;
- pages visited;
- products viewed;
- search terms used;
- session duration;
- clicks and navigation behaviour;
- dates and times of access; and
- website performance information.
This information assists us in improving website performance, diagnosing technical issues and enhancing the customer experience.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to recognise your browser and improve your browsing experience.
Cookies may help us:
- remember your shopping cart;
- save customer preferences;
- keep you signed into your account;
- understand website traffic;
- analyse customer behaviour;
- improve website functionality;
- measure advertising performance; and
- personalise website content where appropriate.
Further information about cookies is provided later in this Privacy Policy.
Information Collected from Third Parties
In some circumstances, we may receive information from trusted third parties, including:
- payment providers;
- delivery partners;
- fraud prevention providers;
- Shopify;
- Google;
- technology service providers;
- marketing providers;
- analytics providers; and
- publicly available sources where permitted by law.
We use this information only where reasonably necessary to provide our products and services or operate our business.
Information We Do Not Intentionally Collect
Casa Outlet Furniture does not intentionally collect sensitive information about customers unless:
- you voluntarily provide it;
- it is reasonably necessary for a specific service you have requested; or
- we are otherwise authorised or required by law to collect it.
We ask customers not to provide sensitive personal information unless specifically requested.
If sensitive information is provided unintentionally, we will handle it in accordance with applicable privacy obligations and our internal business practices.
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9. How We Collect Personal Information
Casa Outlet Furniture collects personal information through a variety of methods depending on how you interact with our business.
Where practical, we collect personal information directly from you. In some circumstances, information may also be collected automatically or from trusted third parties who assist us in operating our business.
Information You Provide Directly
We may collect personal information directly from you when you:
- browse or purchase products through our website;
- create a customer account;
- request a quotation;
- subscribe to our newsletter or marketing communications;
- contact our customer support team;
- submit an enquiry;
- request a warranty claim;
- request a return or exchange;
- leave a product review;
- participate in promotions, competitions or surveys;
- communicate with us through email, telephone or social media; or
- otherwise provide information during your interactions with Casa Outlet Furniture.
You are not required to provide personal information; however, choosing not to provide certain information may limit our ability to supply products, process orders or provide customer support.
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Information Collected Automatically
When you visit our website, certain information is collected automatically through your browser, device and our website technologies.
This information helps us understand how our website is being used, identify technical issues and improve the overall customer experience.
Automatically collected information may include:
- IP address;
- browser type and version;
- operating system;
- device type;
- approximate location based on your IP address;
- pages viewed;
- products viewed;
- time spent on pages;
- navigation behaviour;
- referring websites;
- search terms;
- session information;
- website performance data; and
- information collected through cookies and similar technologies.
Where possible, this information is analysed in an aggregated or de-identified form.
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Cookies and Similar Technologies
We use cookies, pixels and similar technologies to improve the functionality of our website and better understand how visitors use our online store.
These technologies may be used to:
- keep products in your shopping cart;
- remember your preferences;
- keep you signed into your customer account;
- improve website performance;
- measure the effectiveness of advertising campaigns;
- understand customer behaviour;
- personalise website content;
- analyse website traffic; and
- assist with fraud detection and website security.
Most web browsers allow you to disable or manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.
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Information from Third Parties
In some circumstances, we may receive personal information from trusted third parties who support our business.
These may include:
- payment providers;
- delivery and logistics providers;
- Shopify;
- Google;
- fraud prevention providers;
- technology providers;
- marketing platforms;
- analytics providers; and
- publicly available sources where permitted by law.
We only use information received from third parties where it is reasonably necessary to operate our business or provide our products and services.
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10. How We Use Personal Information
The personal information we collect is used to operate our business efficiently, fulfil customer orders and provide a high-quality shopping experience.
We use personal information only for legitimate business purposes or where otherwise permitted or required by law.
Providing Our Products and Services
We use personal information to:
- process customer orders;
- confirm purchases;
- manage customer accounts;
- arrange deliveries;
- coordinate assembly services where offered;
- provide warranty support;
- process returns and exchanges;
- issue invoices and receipts;
- respond to enquiries; and
- provide customer service throughout the purchasing process.
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Improving Our Website and Services
We continually review how customers interact with our website to improve our products and services.
This may include analysing:
- popular products;
- website navigation;
- search behaviour;
- abandoned shopping carts;
- customer purchasing trends;
- website performance;
- technical issues; and
- customer feedback.
Where practical, this analysis is conducted using aggregated or de-identified information.
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Marketing Communications
If you have subscribed to receive marketing communications or where otherwise permitted by law, we may use your information to send you:
- newsletters;
- promotional offers;
- product announcements;
- sales events;
- special offers;
- abandoned cart reminders;
- back-in-stock notifications; and
- information about products or services that may be of interest to you.
You may opt out of receiving marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.
Choosing to unsubscribe from marketing communications will not affect important service-related communications such as order confirmations or delivery updates.
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Customer Support
Personal information allows us to:
- respond to enquiries;
- resolve complaints;
- investigate warranty claims;
- assist with product information;
- provide after-sales support;
- verify customer orders;
- resolve delivery issues; and
- improve the quality of our customer service.
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Fraud Prevention and Security
Protecting our customers and business from fraudulent activity is an important part of our operations.
We may use personal information to:
- verify customer identities where appropriate;
- detect unusual purchasing behaviour;
- identify potentially fraudulent transactions;
- investigate suspected fraud;
- protect customer accounts;
- prevent unauthorised access to our systems;
- maintain website security; and
- comply with our legal obligations relating to fraud prevention.
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Legal and Regulatory Requirements
We may use or disclose personal information where reasonably necessary to:
- comply with Australian laws;
- respond to lawful requests from government authorities;
- comply with court orders or legal processes;
- protect our legal rights;
- investigate suspected unlawful activity;
- enforce our Terms and Conditions; or
- manage legal disputes.
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Business Administration
We may use personal information for internal administrative purposes, including:
- maintaining business records;
- financial reporting;
- accounting;
- auditing;
- managing insurance claims;
- training staff;
- quality assurance;
- business planning; and
- improving our internal business processes.
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Purpose Limitation
Where practical, we will only use personal information for the purpose for which it was collected or for another purpose that is directly related to that original purpose and is reasonably expected by the individual.
If we intend to use personal information for a significantly different purpose, we will take appropriate steps where required by applicable privacy laws.
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11. Artificial Intelligence (AI)
Casa Outlet Furniture uses artificial intelligence (AI) technologies to assist with certain business operations and improve the efficiency of our services.
Our use of AI is intended to support our team and enhance the customer experience. AI assists our staff but does not replace human oversight for important business decisions.
How We Use AI
We may use AI tools to assist with activities including:
- creating and improving product descriptions;
- preparing marketing and promotional content;
- drafting website copy;
- generating or enhancing product and lifestyle imagery;
- organising and categorising products;
- analysing inventory and operational data;
- preparing internal documentation;
- assisting with business administration; and
- other creative or operational tasks that improve business efficiency.
AI-generated content may be reviewed, edited or approved by members of our team before publication where appropriate.
Personal Information and AI
At the date of this Privacy Policy, Casa Outlet Furniture does not use AI to:
- make automated decisions about customers;
- assess customer eligibility for products or services;
- profile customers for decision-making purposes;
- replace human decision-making relating to customer service;
- make legally significant decisions affecting individuals; or
- intentionally process customer personal information for automated profiling or behavioural analysis.
Personal information collected from customers continues to be managed through our standard business systems and processes.
If our future use of AI changes in a way that materially affects how customer personal information is handled, we will update this Privacy Policy accordingly.
AI-Generated Images and Content
Some images, illustrations, product descriptions or marketing materials published on our website may be generated or enhanced using AI technologies.
Where AI-generated imagery is used, it is intended to assist customers in visualising products and home settings. Images may include artistic or illustrative elements and should not always be interpreted as exact representations of colour, dimensions, textures or styling.
Customers should refer to official product specifications, measurements and product photographs where available before making purchasing decisions.
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12. Technology Platforms and Service Providers
To operate our business efficiently, Casa Outlet Furniture uses trusted third-party technology providers and service partners.
These providers assist us in delivering products, operating our website, processing payments, communicating with customers and managing our business.
We take reasonable steps to engage reputable providers that maintain appropriate privacy and security practices.
Shopify
Our online store is powered by Shopify.
Shopify provides the ecommerce platform that enables customers to:
- browse products;
- create customer accounts;
- place orders;
- securely complete purchases;
- manage shopping carts;
- process payments (where applicable);
- assist with fraud prevention;
- maintain website security; and
- support the operation of our online store.
Information submitted through our website may be processed by Shopify to the extent necessary for Shopify to provide these services.
Shopify manages personal information in accordance with its own privacy practices.
Odoo Enterprise Resource Planning (ERP)
Casa Outlet Furniture uses Odoo as part of our internal business management systems.
Customer information may be securely stored or processed within Odoo for purposes including:
- order management;
- inventory management;
- invoicing;
- customer service;
- delivery coordination;
- warranty claims;
- returns;
- accounting;
- reporting; and
- other internal business administration.
Access to customer information within our business systems is restricted to authorised personnel who require access to perform their duties.
Payment Providers
Payments made through our website are processed by secure third-party payment providers.
Depending on the payment methods we make available, these providers may process information necessary to:
- authorise payments;
- detect fraud;
- verify transactions;
- manage refunds;
- process chargebacks; and
- comply with financial regulations.
Casa Outlet Furniture does not retain complete credit card or debit card details on its own systems.
Delivery and Logistics Providers
To complete deliveries, we may provide relevant personal information to our authorised delivery and logistics partners.
This information is limited to what is reasonably necessary to complete your delivery and may include:
- your name;
- delivery address;
- telephone number;
- delivery instructions;
- access information;
- preferred delivery dates; and
- services requested, such as assembly or packaging removal where offered.
Delivery partners are expected to use this information solely for the purpose of completing delivery and associated services.
Marketing Providers
We may engage third-party providers to assist with marketing communications and customer engagement.
These providers may help us:
- distribute newsletters;
- send promotional emails;
- analyse campaign performance;
- personalise marketing communications; and
- improve customer engagement.
Where reasonably practicable, we only provide these providers with the information necessary to perform the requested services.
Website Analytics
We may use website analytics tools to better understand how visitors interact with our website.
Analytics information helps us improve:
- website performance;
- navigation;
- product presentation;
- customer experience;
- website reliability; and
- future business decisions.
Where practical, analytics information is aggregated or de-identified before analysis.
Customer Support Providers
From time to time, we may use software or service providers to assist with customer enquiries, warranty claims or after-sales support.
These providers receive only the information reasonably necessary to assist in providing those services.
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13. When We Share Personal Information
Casa Outlet Furniture does not sell or rent personal information to third parties.
We may share personal information where reasonably necessary to operate our business or where required or authorised by law.
Examples include sharing information with:
- Shopify;
- payment providers;
- delivery and logistics providers;
- cloud hosting providers;
- technology service providers;
- website developers;
- customer support providers;
- accounting or professional advisers;
- insurers;
- legal advisers;
- regulatory authorities;
- law enforcement agencies where legally required; and
- other service providers who assist us in operating our business.
Whenever practical, we limit the personal information shared to what is reasonably necessary for the relevant purpose.
We expect our service providers to handle personal information responsibly and in accordance with applicable privacy obligations.
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14. Business Changes
If Casa Outlet Furniture undergoes a business restructure, merger, acquisition, sale of assets or other corporate transaction, personal information may be transferred as part of that transaction.
If this occurs, we will take reasonable steps to ensure that any receiving party continues to handle personal information in a manner consistent with applicable privacy obligations.
Where required by law, customers will be notified of material changes affecting the handling of their personal information.
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15. Cookies, Tracking Technologies and Online Advertising
Casa Outlet Furniture uses cookies and similar technologies to improve the functionality, security and performance of our website.
Cookies are small text files that are stored on your device when you visit a website. They help websites remember information about your visit and improve your browsing experience.
Depending on how you use our website, cookies and similar technologies may be used to:
- remember products added to your shopping cart;
- keep you signed in to your customer account;
- remember your preferences and settings;
- improve website functionality and performance;
- measure website traffic and usage;
- understand how customers interact with our website;
- improve product recommendations;
- support fraud prevention and website security;
- measure the effectiveness of marketing campaigns; and
- provide a more personalised shopping experience.
Some cookies are essential for our website to function correctly, while others help us improve our services or provide relevant advertising.
You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of our website or your shopping experience.
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16. Marketing and Personalised Advertising
Where permitted by law, Casa Outlet Furniture may use information about your interactions with our website to provide more relevant marketing communications and advertising.
This may include information such as:
- products you have viewed;
- items added to your shopping cart;
- previous purchases;
- browsing activity on our website;
- responses to marketing emails; and
- customer preferences.
We may use this information to:
- recommend products;
- notify you when products are back in stock;
- send abandoned cart reminders;
- inform you about promotions or sales;
- improve our marketing campaigns; and
- better understand customer interests.
Marketing communications are only sent where you have subscribed or where otherwise permitted under applicable law.
You may opt out of receiving promotional communications at any time by using the unsubscribe link included in our emails or by contacting us directly.
Even if you opt out of marketing communications, we may still send important service-related communications, such as order confirmations, delivery updates, warranty information or responses to customer enquiries.
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17. Overseas Disclosure of Personal Information
Some of the service providers we use to operate our business may store or process information outside Australia.
This may occur because cloud-based technology providers operate data centres in multiple countries.
Where personal information is disclosed overseas, we take reasonable steps to ensure that the recipient handles the information in a manner that is consistent with applicable Australian privacy laws or is otherwise subject to appropriate contractual or legal obligations.
While we seek to work with reputable providers that maintain appropriate privacy and security standards, overseas privacy laws may differ from those that apply in Australia.
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18. Protecting Your Personal Information
Protecting your personal information is important to us.
We take reasonable administrative, technical and physical measures to safeguard personal information against unauthorised access, misuse, interference, loss, alteration or disclosure.
These measures may include:
- secure cloud-based systems;
- encrypted connections where appropriate;
- restricted access to authorised personnel;
- password-protected business systems;
- staff training and internal procedures;
- system monitoring;
- secure payment processing through third-party providers; and
- regular review of our business practices.
Although we take reasonable precautions, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.
For this reason, we encourage customers to protect their own account credentials and notify us promptly if they believe their account security has been compromised.
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19. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to:
- provide our products and services;
- fulfil customer orders;
- manage warranties and returns;
- maintain business records;
- comply with taxation, accounting and other legal obligations;
- resolve disputes;
- enforce our agreements; and
- protect our legal rights.
When personal information is no longer required, we take reasonable steps to securely destroy, anonymise or de-identify the information where appropriate.
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20. Accessing and Correcting Your Personal Information
You may request access to the personal information we hold about you.
If you believe the information we hold is inaccurate, incomplete, misleading or out of date, you may request that it be corrected.
Before providing access to personal information or making requested changes, we may take reasonable steps to verify your identity to help protect your privacy and the security of your information.
In certain circumstances, we may decline a request where permitted or required by law. If this occurs, we will provide reasons where appropriate.
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21. Privacy Complaints
If you have a question, concern or complaint about how Casa Outlet Furniture has handled your personal information, we encourage you to contact us first so we can investigate and work towards resolving the matter.
Please provide as much detail as possible to assist us in understanding your concern.
We aim to acknowledge privacy enquiries promptly and respond within a reasonable timeframe.
If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Further information about making a privacy complaint can be found on the OAIC website.
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22. Third-Party Websites
Our website may contain links to websites, applications or services operated by third parties.
These websites operate independently of Casa Outlet Furniture and have their own privacy policies and practices.
We are not responsible for the privacy, security or content of third-party websites and encourage you to review their privacy policies before providing personal information.
The inclusion of a link on our website does not imply endorsement of that third party or its products or services.
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23. Children's Privacy
Our products and services are intended for a general audience and are not specifically directed towards children.
We do not knowingly collect personal information from children without appropriate authorisation.
If you believe that a child has provided us with personal information without appropriate consent, please contact us so we can investigate and, where appropriate, remove that information from our records.
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24. Contacting Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy enquiry or complaint, please contact us using the details below.
Casa Outlet Furniture Pty Ltd
Email: support@casaoutletfurniture.com.au
Phone: 0447 888 188
Website: https://www.casaoutletfurniture.com.au
PO BOX: PO BOX 89 , SOMERTON, Victoria, 3062, Australia
We will endeavour to respond to your enquiry as promptly as reasonably practicable.
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25. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, legal obligations or other operational requirements.
Any updated version will be published on our website together with the revised "Last Updated" date.
Where required by law, we will provide appropriate notice of significant changes affecting the way we manage personal information.
We encourage customers to review this Privacy Policy periodically to remain informed about how we protect and manage personal information.
Casa Outlet Furniture Pty Ltd is an Australian online retailer specialising in furniture and home furnishings.
If you have any questions about this Privacy Policy or the way we manage your personal information, please contact us.